Call Center CRM Demo & Conference Tokyo

The Call Center CRM Demo & Conference is a trade event for the call center and customer support industry. An exhibition of solutions for running contact centers, including AI, chat and voice technologies, is combined with a conference program of keynotes, special lectures and panel discussions.

Case and solution seminars, with more than 100 talks, show how companies put these tools to work. Hands-on training courses in management, operations, quality and personnel management use exercises such as role-playing and tool creation, and a matching system lets visitors arrange meetings with exhibitors.

A study group on the future of the contact center, set up in 2013, meets at the event each year, and lectures by winners of the Contact Center Awards are part of the program. The event is organized by Informa Markets Japan.

Providers of contact center solutions such as AI agents, generative AI, FAQ systems, speech recognition, voicebots and CRM software.

Contact center directors, managers and supervisors, trainers, operations planners and quality control staff, together with customer service, marketing and corporate planning executives who look for tools to raise productivity and cope with staff shortages.